Returns & Refunds Policy
Thank you for your purchase from Ken-Saunders.com. We want you to be satisfied with your order. Please read our policy carefully before completing your purchase.
Last updated: February 28, 2026
Digital Products
All digital products, including ebooks and downloadable content, are non-refundable once delivered. Because digital files cannot be returned, all sales are final. If you experience a technical issue downloading or accessing your digital purchase, please contact us and we will help resolve the issue.
Physical Books — Unsigned Copies
If your book arrives damaged or defective, please contact us within 14 days of delivery at ken@ken-saunders.com with a photo of the damage. We will replace the item or issue a full refund at our discretion. Return shipping for damaged or defective items will be covered by us.
Signed/Autographed Copies
Signed copies are non-refundable and non-exchangeable. Due to the personalized nature of autographed books, all sales are final. If a signed copy arrives damaged during shipping, please contact us within 14 days with photos and we will work with you on a resolution.
Refund Timeline
Once a return or refund is approved, please allow 5–10 business days for the refund to appear on your original payment method. Refunds are processed through the same payment method used for the original purchase.
Return Shipping
For items that arrived damaged or defective, we will cover return shipping costs. For all other approved returns, the customer is responsible for return shipping. Items must be returned in their original condition. We recommend using a trackable shipping method for all returns.
International Orders
Our return policy applies to international orders as well. However, please note that international return shipping is the responsibility of the customer, and we are not responsible for customs fees or duties on returned items.
How to Request a Return or Refund
Email us at ken@ken-saunders.com with the following information:
- Your order number
- A description of the issue
- Photos of any damage or defects
We will respond within 3 business days with instructions on how to proceed.
Contact Us
If you have any questions about our returns and refund policy, please contact us at ken@ken-saunders.com.