Refund Policy

Refund Policy — Ken Saunders

Effective date:

April 17, 2026

Last updated:

April 17, 2026 This Refund Policy describes the circumstances under which Ken Saunders, a California sole proprietor (“we,” “us,” or “our”) will refund or exchange a purchase made through

https://www.ken-saunders.com

(the “Site”).

Digital goods (ebooks, PDFs, audio)

Because digital products are delivered instantly and are non-returnable by their nature,

sales of digital goods are final

once the download link has been accessed or the file has been delivered. We will issue a refund at our discretion for verified technical issues that prevent you from accessing a purchased digital file. Contact us within seven (7) days of purchase at the email below with a description of the issue and, where helpful, a screenshot.

Physical goods (print books, merchandise)

You may request a return for unopened, undamaged physical items within

thirty (30) days of delivery

.

  • The customer is responsible for return shipping unless the item was defective, damaged in transit, or shipped in error.
  • Items must be in the same condition as received and, where applicable, in their original packaging.
  • Once we receive and inspect the return, a refund will be issued to the original payment method within five (5) business days.
  • Shipping charges paid at the time of the original order are non-refundable except where the return is caused by our error or a defect.

If an order arrives damaged or defective, please contact us within seven (7) days of delivery so we can arrange a replacement or refund.

How to request a refund or return

Email

ken@ken-saunders.com

with:

  1. Your order number,

  2. A brief description of the issue, and

  3. Photos (if the item is damaged or defective).

We will respond within two (2) business days with next steps.

Chargebacks

If you dispute a charge with your bank or credit-card company before contacting us, we may not be able to process a refund on our side. Please reach out to us first — we’ll work with you directly.

Contact

Ken Saunders, a California sole proprietor Email:

ken@ken-saunders.com

Postal address: 2331 East Santa Clara Ave. 31A, Santa Ana, CA 92705 This Refund Policy is part of, and incorporated by reference into, our Terms and Conditions.